Terms of Service

Last updated: 22 October 2026

These terms govern your use of the NEAT SPACE AI website and the services we provide. By using this website or engaging our services, you agree to these terms. Please read them before you proceed.

1. About these terms

These Terms of Service are an agreement between you (“you”, “your”) and NEAT SPACE AI (“we”, “us”, “our”), an Australian business based in Canberra, Australian Capital Territory.

If you are entering this agreement on behalf of a business, you confirm you have authority to bind that business.

2. Our services

NEAT SPACE AI provides AI automation, CRM tools, lead generation, and AI voice agent services to businesses. The specific scope of any engagement is set out in the written proposal, quote, or agreement we provide to you.

Where these terms conflict with a signed agreement between us, the signed agreement prevails.

3. The free offer

From time to time we offer a complimentary package that includes access to our CRM tool and a lead generation allowance of up to 500 leads during your first month.

• The lead allowance is a one-time allowance for your first month. It is not a recurring monthly entitlement.
• The actual number of leads delivered depends on your industry, market, service area, and targeting. We do not guarantee a specific number within the allowance.
• The offer is subject to availability and may be withdrawn or varied at any time before you accept it in writing.
• The offer does not create an ongoing obligation on either party. You may stop at any time.

4. No guarantee of results

We deliver the services described in your agreement with professional care. However, we do not guarantee any particular commercial outcome, including specific lead volumes, conversion rates, revenue, rankings, or return on investment.

Results depend on factors outside our control, including market conditions, your responsiveness to enquiries, your pricing, your team, and the quality of your offer.

5. Your responsibilities

To allow us to deliver the services, you agree to:

• Provide accurate and complete information when you enquire or engage us
• Respond to leads and enquiries in a timely manner
• Ensure you have the right to use any content, data, or materials you supply to us
• Comply with all laws applicable to your business, including Australian consumer law and privacy law
• Not use our services to send unsolicited communications contrary to the Spam Act 2003 (Cth)

6. Fees and payment

Fees for paid services are set out in the proposal or quote we provide. Unless stated otherwise, fees are quoted in Australian dollars and are exclusive of GST. GST is added where applicable.

Invoices are payable within the period stated on the invoice. We may suspend services where an invoice remains unpaid beyond that period.

7. Intellectual property

All content on this website, including text, design, graphics, and code, is owned by or licensed to NEAT SPACE AI and is protected by Australian and international law. You may not copy, reproduce, or republish it without our written permission.

You retain ownership of the data and content you provide to us. You grant us the licence necessary to use it for the purpose of delivering the services.

8. Third-party platforms

Our services rely on third-party platforms and providers, including hosting, email delivery, analytics, and AI model providers. We are not responsible for outages, changes, or failures of those third-party services, though we will take reasonable steps to minimise disruption.

Your use of a third-party platform may also be subject to that provider’s own terms.

9. Privacy

We handle personal information in accordance with our Privacy Policy, which forms part of these terms.

10. Limitation of liability

To the extent permitted by law, we are not liable for any indirect, incidental, special, or consequential loss, or for loss of profit, revenue, data, or business opportunity, arising from your use of our website or services.

To the extent permitted by law, our total liability for any claim arising out of or relating to these terms is limited to the fees you paid to us in the three months preceding the claim.

Nothing in these terms excludes, restricts, or modifies any guarantee, warranty, or condition that cannot lawfully be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.

11. Termination

Either party may end an engagement by written notice in accordance with the notice period in the applicable agreement. We may suspend or terminate access immediately if you breach these terms, fail to pay, or use the services unlawfully.

On termination, fees for services already delivered remain payable.

12. Changes to these terms

We may update these terms from time to time. The current version is always published on this page, with the date it was last updated shown at the top. Continued use of our website or services after an update constitutes acceptance of the revised terms.

13. Governing law

These terms are governed by the laws of the Australian Capital Territory and the Commonwealth of Australia. You and we submit to the non-exclusive jurisdiction of the courts of the Australian Capital Territory.