Privacy Policy

Last updated: 22 October 2026

NEAT SPACE AI respects your privacy. This policy explains what personal information we collect, why we collect it, how we use and store it, and the choices you have. It reflects the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

1. Who we are

NEAT SPACE AI (“we”, “us”, “our”) is an Australian business based in Canberra, Australian Capital Territory. We provide AI automation, CRM, lead generation, and AI voice agent services to businesses.

For privacy enquiries, contact us at hello@neatspaceai.com.au or 0432 623 446.

2. What we collect

We collect personal information only where it is reasonably necessary for our business. The information we collect depends on how you interact with us.

When you submit an enquiry

Through our contact form, we collect:

• Your name
• Your email address
• Your phone number
• Your website address, if you choose to provide it
• The content of your message

When you browse our website

We collect limited technical and usage information automatically, including pages viewed, time on page, approximate location derived from IP address, browser and device type, and referring source. This information is aggregated and is not used to identify you personally.

When you become a client

If you engage us, we may collect business details, billing information, and the information necessary to deliver the services you have requested.

3. Why we collect it

• To respond to your enquiry and communicate with you
• To provide, set up, and support the services you have engaged us for
• To issue invoices and maintain business records
• To improve our website, services, and marketing
• To meet our legal and accounting obligations

We do not sell your personal information. We do not rent or trade it.

4. How we collect it

We collect personal information directly from you when you submit a form on our website, email us, call us, or engage our services. We do not purchase contact lists or acquire personal information from third-party data brokers.

5. Overseas disclosure

Some of the service providers we use store or process data outside Australia, principally in the United States. Where personal information is disclosed overseas, we take reasonable steps to ensure the overseas recipient handles it consistently with the Australian Privacy Principles.

By submitting an enquiry through our website, you acknowledge that your information may be processed by these providers outside Australia.

6. Cookies and analytics

Our website uses cookies and similar technologies for analytics and advertising measurement. These help us understand how visitors use the site and measure the performance of our advertising.

You can block or delete cookies through your browser settings. Blocking cookies will not prevent you from using our website, though some measurement features will not function. You can also clear existing cookies at any time from your browser’s privacy or security settings.

7. How long we keep it

We retain enquiry records for as long as reasonably necessary to respond and for our business records, then delete or de-identify them. Client records are retained for the period required by Australian tax and accounting law, generally seven years.

8. How we protect it

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website is served over HTTPS, and access to stored enquiry data is restricted.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we act promptly on any suspected breach that may cause serious harm, consistent with the Privacy Act 1988 notifiable data breach scheme.

9. Access and correction

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, or misleading.

Send your request to hello@neatspaceai.com.au. We will respond within a reasonable period, generally 30 days. We may ask you to verify your identity first. In limited circumstances we may decline a request, and we will tell you why in writing.

10. Complaints

If you believe we have breached the Australian Privacy Principles, contact us first at hello@neatspaceai.com.au. We will acknowledge your complaint and investigate it.

11. Changes to this policy

We may update this policy from time to time. The current version is always published on this page, with the date it was last updated shown at the top.